Considering this issue, would you please kindly contact our Support Team again for the refund issue? If we fail to solve your issue, we will refund you soon based on our Refund Policy. It would be appreciated for your kind understanding in advance. We can still deal with the refund request with the current ticket. But our system won't let two tickets with the same email address open at the same time. I would like to clarify that submitting a refund request will submit a new ticket. Please refer to this page to uncheck the encrypted backup: We are so sorry again that our system brought a bad experience to you. This issue is caused by that Apple values user's privacy, so it won't let our product to detect user's encrypted backup. We are so sorry that it has taken longer than usual to respond to your concern. Could you please kindly give us a chance to explain this issue? We have been experiencing an unusually high number of requests. Best regards, Your iMobie Teamĭear Ramez, Thank you so much for your review but we sincerely apologize for the inconvenience. We would like to clarify that submitting a refund request will submit a new ticket. And we are so sorry again that our system brought a bad experience to you. We are sorry that it has taken longer than usual to respond to your concern. Would you please kindly send the log file to our Support Team for further analysis? We promise you that if we fail to provide you with a workable solution, we would like to refund you whenever you want based on our Refund Policy: We have been experiencing an unusually high number of requests. But could you please kindly give us a chance to explain this issue? There are possible reasons of transfer failure, like system error, you didn't allow our software to access the storage of your Android device, etc. We sincerely apologize again that our software and service made you disappointed. Dear Mike, Thanks for your review but we sincerely apologize for the inconvenience.
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